Likely hoping to compete with the iPhone 7, Samsung allegedly cut corners in order to release the Note7 first. According to Bloomberg, Samsung executives attempted to speed up the process by pressuring suppliers to get the job done more quickly. Since companies are constantly trying to meet the demands of consumers looking for quicker-to-charge and longer-lasting batteries, Samsung chose a battery with a higher mAh than the previous model (and the iPhone 7 Plus, for that matter). Samsung has since identified an issue with certain Note7 battery cells.
After the Note7 was released on August 19th, complaints of them exploding or catching fire began rolling in. In the US, over 90 Note7s have overheated so far. Raising the bar on battery life is a tricky move because it can result in defects, as it did in this case. Buyers have been left with a ticking time bomb, afraid to use the thing that many people rely on the most. To make matters worse, the FAA has unsurprisingly advised passengers to refrain from flying with the Note7, which is creating a headache for airlines and travelers alike.
What You Should Do
There have been varied instructions for what to do, making things more confusing. Samsung initially instructed customers to stop using their phones. Soon after, they released a software patch to keep the batteries cool and said customers could continue using their phones. As of September 15th, however, Samsung said “it is extremely important to stop using the device, power it down and immediately exchange it using our U.S. Note7 Exchange Program.”
Check here to learn more about the safety recall directly from Samsung (especially if you are planning to buy a used Note7). You can enter your IMEI to check if your phone is affected. If it is, you should exchange it or get a refund as soon as possible.
Future of the Note7
New Note7s will reportedly return to stores in the US on October 21st, but keep an eye on the news. Even when the seemingly safe Note7s are re-released, there is a possibility that many people will still be leery about buying them. At this time, buyback companies are not purchasing the Note7 (for good reason). If you didn’t upgrade yet and are now starting to think about the non-exploding iPhone 7 or the recently announced LG V20 or HTC Desire 10, keep MaxBack.com in mind when you sell your old phone. MaxBack gladly purchases phones and other devices that are not a fire hazard and you could get paid in as few as 3 business days!